Support · Richmond, Victoria

Talk to the people who built it

Faults, installs, calibration, firmware or a straight question — tell us what is happening and a Geosystems engineer will pick it up.

Raise a support request

Three questions about the problem, then how to reach you. Attach anything that helps — photos, logs, wiring diagrams.

01What do you need help with?

Type of helpIs the instrument in service?How urgent is it?

02Tell us about the problem

Instrument or modelSerial number (if known)Site or locationWhen did it start?

What is happening?

03Attach files

Drop files here, or browsePhotos of the install, logger files, screenshots, wiring diagrams — up to 25 MB each

No files attached yet

04How do we reach you?

Your nameCompany or agencyEmailPhoneRole (optional)Best way to reply

We reply by email, usually the same business day. Critical site issues go straight to the on-call engineer.